AMIA is a community committed to the vision of a world where informatics transforms people’s care. Over the last 35 years, the use of informatics has grown exponentially to improve health and to make better healthcare decisions. Today, informatics is the key to accelerating the current goals of healthcare reform.
AMIA operates in a completely remote work environment and in recent years has been recognized as a Top Employer of Choice for an Effective and Flexible Workplace as a winner of the When Work Works award.
AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan.
At AMIA we are committed to diversity and creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, age, ethnic or national origin, gender, sexual orientation, gender identity/expression, pregnancy, marital status, religion, physical or mental disability, military/veteran status, or any other protected status.
AMIA operates in a permanent remote work environment.
Current Openings
Chief Operating Officer
AMIA’s Chief Operating Officer (COO), in conjunction with AMIA’s Chief Executive Officer (CEO), is responsible for leading the strategic planning, operational management, product development and revenue expansion. The COO will lead a team of high-performing professionals across various functions, including finance, human resources, product development, administration and organizational operations to be efficient, productive and effective. As a member of senior leadership, the COO will translate strategy into actionable steps for growth, implementing organization-wide systems, financial management, and operational planning. The COO is a champion for developing, coordinating, and executing the strategic plan and annual operating plans across the organization. This role is action-orientated, mission-driven and facilitates processes from creation, implementation, completion, follow through, and continuous improvement.
This position has 3-6 direct reports.
Authority to sign contracts within policy.
Authority to approve invoices within policy.
Authority to authorize banking transactions within policy.
The COO will develop, manage and lead business functions that include human resources, accounting, administration, product management and organizational operations focusing on revenue generation and operational efficiency.
Provide day-to-day leadership and management guidance which aligns with AMIA’s mission and core culture values.
Responsible for driving AMIA to achieve and surpass financial goals including key performance indicators.
Spearhead the development, communication and implementation of effective growth strategies and efficient processes while ensuring the proper operational controls, administrative and reporting procedures are followed.
Collaborate with all staff to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the organization.
Direct short-term and long-range planning and budget development to support strategic goals.
Support personnel actions by ensuring all HR and related functions are properly performed.
Translate complex financial concepts and goals to individuals at all levels, including financial and non-financial audiences.
Ensure the legal protection of the organization by maintaining compliance with all applicable laws and policies and mitigating risk.
Other duties as assigned.
Strategic Thinking: Develop and implement long-term strategies aligned with company goals, analyzing market trends to identify growth opportunities.
Leadership: Lead and inspire a high-performing team, fostering collaboration and continuous improvement while mentoring team members.
Adaptability/Flexibility: Navigate and manage change effectively, adapting strategies to evolving business needs and maintaining resilience under pressure.
Mentoring and Coaching: Experience in mentoring, coaching, and development of teams.
Vendor Management: Experience in managing outside vendor interactions with the aptitude to leverage relationships that provide high value to AMIA.
Non-Profit Awareness: High degree of awareness of the value, purpose, culture, and mission of not-for-profit organizations.
Transparency and Discretion: Thorough understanding of non-profit member-focused organizations and the importance of transparency balanced with appropriate discretion and tact.
Project Management: Agility and inclination to advance complex projects and solve problems collaboratively, coupled with the willingness to act authoritatively when necessary.
Stakeholder Management: Exceptional management skills of highly involved stakeholders with a style that is honest, direct, and decisive as well as collegial and personally approachable.
Decisive Leadership: Decisive leadership skill and executive presence with foresight and the ability to drive progress.
Senior-Level Operation: Maturity and confidence to operate at the most senior level in the spotlight yet content to operate behind the scenes when necessary.
Intellectual Independence: Intellectually independent, credible, and confident to have independence of thought and principle.
Operational Agility: Ability to move between operating at a high level and diving into details skillfully.
Staff Engagement: Full engagement with all levels of staff to promote shared values, mutual respect, teamwork, and diversity.
Development Skills: Development skills that bring out the best in people and ensure each person is positioned for success.
Ethical Principles: Lives principles of honesty, ethical behavior, personal integrity, responsibility, and respect for others.
Demonstrate expertise in skill and knowledge within areas relevant to one’s own function or department.
Demonstrate a commitment to lifelong learning and keeping one’s own skills sharp and relevant.
Consistently meet deadlines or communicate potential delays in advance.
Demonstrate critical thinking, propose solutions when identifying blockers.
Develop and contribute to best practices.
Team and Company-Wide Responsibilities
Communicate deadlines with lead-time for the team.
Contribute to cooperative, healthy, team spirit.
Communicate individual and team issues in a positive and constructive manner.
Proactively provide data and useful resources to staff.
Offer solutions or other options to improve current systems when identifying issues or presenting problems.
Deliver a high level of customer service for internal as well as external customers.
Education – College degree required; advanced degree preferred.
Knowledge – Thorough understanding of member focused non-profit organizations
Work Experience – 7+ years progressive experience level directing both operations and programs for a service-driven membership organization.
Technical Skills – Proficiency in MS Office Suite required. History of experience in AMS or CMS software, Sage Financial Software, Fonteva, Salesforce.
Conditions – Must be able to travel a minimum of 20 days per year.
Member Service Representative
AMIA is seeking a member service representative to respond to calls and emails from members, potential members, and others. This position is responsible for providing excellent front-line customer service, following up to ensure the complete and timely resolution of inquiries and requests, and providing assistance with a variety of tasks.
The Membership Service Representative is responsible for providing excellent front-line support to members and other interested parties reaching out through AMIA’s phone system and email inboxes.
Manage incoming phone calls and email in a professional, upbeat, and timely manner.
Identify and assess caller’s needs. Serve as a primary contact for all member and other inquiries, including applications, renewals, registrations, product inquiries, and purchases.
Key contact for AMS system, facilitating requested transactions, changes, and updates.
Take ownership for ensuring the timely resolution of the inquiry or request.
As workload allows, provide general, limited administrative support to the Membership department.
Answer calls and emails: first point of contact for members and other callers with questions, requests, or feedback.
Provide information: seek to understand the reason(s) for the call, provide full and complete information, verify identity, and update records.
Process transactions: process payments for dues, registrations, and product purchases.
Resolve issues: resolve issues and/or escalate cases to supervisor or other responsible team member.
Follow policies and processes: follow the organizations policies and procedures. Document and maintain processes in detailed Standard Operating Procedures.
Document interactions: document member interactions in the AMS.
Other duties as assigned
Ability to work effectively in a member focused, team-oriented environment
Ability to participate on a project team to accomplish project goals
Ability to manage and collaborate with internal staff
Ability to analyze situations, exhibit good judgment and make sound, ethical decisions Ability to collaborate, cooperate and be flexible
Ability to effectively communicate in oral and written form
Ability to think strategically and act tactically and proactively
Ability to re-prioritize assignments, change directions, and deliver results
Ability to accept responsibility, feedback, and correct problem situations
Exhibits a commitment to excellence in member service and to the goals and values of AMIA
Education – High school diploma required. College degree preferred.
Knowledge – Ability to develop and maintain a thorough understanding of AMIA’s values, organizational structure, and products and services.
Work Experience – 2+ years’ experience in a professional membership association with association or customer management systems.
General Skills – Excellent customer support skills. Strong phone contact handling and active listening skills. Proven written communication skills (writing sample required). Ability to multitask, prioritize, and manage time effectively.
Technical Skills – Proficiency in MS Office Suite required. History of experience in AMS or CMS software.
Conditions – Remote. Must be able to travel (approximately 10 days per year)
Applications
To be considered, candidates must send their cover letter, resume and salary expectation to HR@amia.org.
Qualified candidates will be contacted for interviews. No telephone calls will be accepted.